Refund Policy

Digital Products & Access

Unless otherwise stated at checkout, sales of digital products and protected access are final once delivery begins.

Delivery may include receiving or gaining access to a download, digital file, protected page, access code, license key, member-only resource, or other purchased digital material.

When We Will Review a Refund

We will review requests involving:

• Duplicate charges: you were charged more than once for the same purchase.
• Incorrect billing: the amount charged does not match the purchase you authorized.
• True non-delivery: payment completed, but the purchased digital product or access was never delivered and we are unable to restore delivery within a reasonable time.
• Unauthorized transactions: where a payment provider determines that a transaction was fraudulent or unauthorized.
• Rights required by law: where applicable consumer law requires a refund, withdrawal right, or other remedy.

Where appropriate, we may first restore access, resend the file, correct the billing issue, or otherwise resolve the delivery problem before issuing a refund.

What Is Not Normally Refundable

• Changing your mind after a digital product has been delivered or accessed.
• Purchasing the wrong product when the product description and purchase page were available before checkout.
• Failing to download, save, or use a product after access was successfully delivered.
• Loss of access caused by clearing cookies, changing devices, losing a code, or similar local-device issues when access can reasonably be restored.
• Dissatisfaction based solely on personal preference where the product was delivered as described.

Subscriptions & Recurring Access

If a paid subscription or recurring membership is purchased through a third-party platform, cancellation and refund handling may be controlled by that platform’s billing system and terms.

Canceling a recurring subscription generally stops future renewal; it does not automatically refund a billing period that has already begun unless the platform or applicable law provides otherwise.

Third-Party Stores & Platforms

Some Archive products, subscriptions, books, or support transactions may be sold or processed through third-party services. Purchases made directly through those services may also be subject to that provider’s own refund, cancellation, fulfillment, and dispute policies.

If the transaction was completed entirely through a third-party platform, you may need to request the refund or cancellation through that platform.

Consumer Withdrawal Rights

Some jurisdictions provide statutory cancellation or withdrawal rights for digital content. Those rights may change once immediate digital delivery begins, particularly where the buyer expressly consents to immediate performance and acknowledges any resulting loss of a withdrawal right.

Nothing in this policy limits rights that cannot legally be waived.

Request a Review

For a billing or delivery issue, contact us as soon as reasonably possible at contact@thealignmentarchive.com or through the contact page.

Please include the email used for the order, purchase date, product or access name, and a short description of the issue. Do not send full payment-card numbers or other unnecessary sensitive financial information.

Chargebacks & Payment Disputes

If a charge is disputed after digital access has been delivered, we may provide the payment provider with records reasonably necessary to document the transaction and delivery.

If the issue is a billing or access problem rather than fraud, contacting us first may allow the problem to be resolved more quickly.

Changes to This Policy

We may update this Refund Policy as products, platforms, payment methods, or legal requirements change. The date at the top of this page will reflect the latest revision.

Contact

Questions about a purchase, delivery issue, or refund review can be sent to contact@thealignmentarchive.com or through the contact page.